Website Terms & Conditions of Use

These Terms & Conditions govern your use of this site and constitute the agreement between you and Euro Resort Investments Ltd. By using, viewing, transmitting, caching storing and/or otherwise utilising this website, the services or functions offered hereon and/or the contents and information on this site, you agree to each and all of the terms and conditions set forth below, and waive any right to claim ambiguity or error on this Agreement. Should you not agree to each and every term and condition set out herein, you are asked not to use this website and to leave immediately. Periodic or continued users of this website are reminded that website usage following the posting of changes, updating or amendments to this Agreement from to time will imply that such changes or amendments are accepted by you.

1.      Who We Are ?

The website and services offered on this website are operated by Euro Resort Investments Ltd, a company registered in Malta with Company Registration No C28576. Euro Resort Investments Ltd is authorised by the Malta Tourism Authority to act as an Incoming Travel Operator under licence no TRA/E33. Our Registered Office is No 1, Ivy Mansions, Triq Il Qasam, Swieqi. SWQ3026. We may be contacted on Telephone Number 00356 21 378781, by Fax on 00356 21 386546  or via Email on

2.      Privacy Policy

We are committed to protecting our visitor's privacy and we will not collect and personal information about you as a visitor unless you provide it voluntarily. Any personal information you communicate to us is kept by Euro Resort Investments Ltd in accordance with the Data Protection Act, 2001 (Chapter 440 of the Laws of Malta). Note that in the interests of staff training and improving customer service we may occasionally record and monitor telephone conversations with clients.

3.      The Data Protection Act 2001

The Data Protection Act, 2001 (Chapter 440 of the Laws of Malta) was enacted on the 14^th December 2001 and was brought into force on  in various stages as from 15^th July 2003. Euro Resort Investments Ltd therefore has a legal duty to respect and protect any personal information we collect from you and we will abide by such duty. We take the necessary safeguards to prevent unauthorised access and will not pass on details collected from you as a visitor to any third party or entity unless you give us your consent to do so, and unless Euro Resort Investments Ltd is compelled to do so by Law.

4.      Information Collected

As a visitor to our website, we collect two types of information on/from you:

(1) Contact or Booking Information

(2) Media Download/ Upload information

4.1 Contact or Booking Information

When you fill in the forms on the CONTACT US, ENQUIRE NOW and/or the BOOKING FORM pages we use the personal information submitted in the form only to respond to your message or book the  property or service you request. In order to process your booking, we need to collect certain personal details from you. These details will usually include the names and addresses of party members, credit/debit card or other payment details and special requirements such as those relating to any disability or medical condition which may affect the chosen property or other service arrangements. This personal information is not to be kept longer than necessary. It is important to note that the forms displayed on this website and the information required may vary from one service to the other.

Failure to enter the information requested in the forms displayed on this website will result in either the form not being submitted or not allowing us to process your request.

4.2 Media Download/Upload Information

If you read or download information from our website, we automatically collect and store the following non-personal information:-

(a) Your Server Address

(b) Your Top Level Domain Name (for e.g. .org, .com, .co.uk, etc.)

(c) The Date & Time You Visited Our Website

(d) The Pages Of Our Website That You Accessed & The Documents You Downloaded

(e) The Previous Website You Visited

(f) The Type Of Web Browser You Used

(g) The Operating System Of The Machine Running Your Web Browser & The Type And Version of Your Web Browser.

Please note that this information is strictly for the use of Euro Resort Investments Ltd for statistical purposes. No such information will be released to third parties without your prior consent, and unless Euro Resort Investments Ltd is compelled to do so by Law.

5.      Links To other Websites

Our Website may contain links to other websites operated and administered by Euro Resort Investments Ltd, other entities or other agencies, by visiting any of these websites you will be subject to the Terms & Conditions and Privacy Policy of the website in question.

6.      Third-Party Information

Any third Parties who have information/material/photographs on this web site (for e.g Property Owners) are responsible for ensuring that information/materials/photographs submitted directly or indirectly for inclusion on this website are accurate and comply with relevant legislation. Although Euro Resort Investments Ltd  have taken the necessary care to ensure accuracy on our website, we cannot be held responsible for changes occurring after publication or throughout the year.  Also certain items in photos (furnishings, etc) are subject to change, and may not always be exactly as shown. Euro Resort Investments Ltd will not be responsible for any error, omission or inaccuracy in the material or information, misrepresentation and any loss, negligence or damage caused by relying on the information provided in the website, any individual's disappointment or any failure or alleged failure during the delivery of the services provided.

7.       Restrictions Of Use

This site may provide you with the ability to use usernames, passwords, or other codes or devices to gain access to restricted portions of this site ("access codes"). The content contained in such restricted areas is confidential to Euro Resort Investments Ltd, and is provided to you for your sole use only. Access codes are non-transferable, and Euro Resort Investments Ltd reserves the right to prohibit and/or suspend the use of such access codes on your behalf by third parties at Euro Resort Investments Ltd discretion, and/or where we determine that such use interferes with our website's operation.

You agree that you will not use any device, software or other instrumentality to interfere or attempt to interfere with the proper working of our site, and that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. In addition, you agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy our web pages or the content contained herein, without the prior express consent from an authorised Euro Resort Investment Ltd representative (such consent is deemed given for standard search engine technology employed by Internet search web sites to direct Internet users to this website site).

8.      Photographs

The photographic images displayed on this web site have either been taken by representatives of Euro Resort Investments Ltd or may have been provided by property owners, or any other service provider with their full consent. All photos are therefore  protected by copyright and other intellectual property laws. You may not copy, reproduce or retransmit these photos, in whole or in part, in any manner, without the prior written consent of Euro Resort Investments Ltd or the relevant third party. It is the responsibility of the owner of the property to provide Euro Resort Investments Ltd with updated photos if there have been any changes or modifications to the property, in this respect we will will not be held responsible for any claims by you if there have been changes to the property without us being notified and provided with new photos by the property owner prior to your arrival.

9.      Prices, Booking & Payment Terms

All Prices quoted on this website are in EURO. You must book in accordance with the booking information provided to you by one of our representatives, or on this website. The information and requirements contained in our booking forms and on our website form part of your contract. If we have given you a quotation for a booking of a property or service featured on our website, please note that such a quotation does not constitute a binding contract between us and will not be confirmed until you pay your deposit and a booking voucher is issued by us. Therefore, if you have received a quotation from us, please ensure that the description relating to the property or service in question meets your expectations prior to paying your deposit.  After paying your deposit (if applicable) we will remind you when full payment is due, however it is your responsibility to settle the balance when due. Failure to pay the full balance/cost of the requested property or service when due may result in our treating the booking as cancelled by you and cancellation charges may be applied as set out in Paragraph 16 below.  

The following table sets out the Payment Terms for the booking of Private Properties.

Note that the table above refers to booking Of Individual Private Properties whether these include or do not include Airport Transfers. In the case of Individual  and separate Airport Transfers a 100% advance payment is required.

10.  Contract

A binding contract between you and Euro Resort Investments Ltd on behalf of the owner(s) of your confirmed property, and/or the provider(s) of other services will come into existence on completion of the booking process and/or the receipt of the deposit payment. All parties agree that this contract is deemed to have been made at the Malta offices of Euro Resort Investments Ltd and that you have accepted in full the Terms & Conditions detailed herein.

11.  Private Property Minimum Booking Period

The minimum booking period and minimum applicable rental charge for ALL  private/self catering properties advertised/offered by Euro Resort Investments Ltd is 7 nights unless a lesser minimum booking period is specifically agreed to in writing by Euro Resort Investments Ltd.

12.  Liability

The accommodation, transport and other services featured in this website belong to and are managed by independent owners and suppliers. We act as agents for property owners, transport and other service providers. Once your booking is confirmed, we promise to make sure that all parts of the booking which we and/or the property owners and other suppliers have agreed to make, perform or provide as part of your contract are made, performed or provided with reasonable care and skill.  We will not be responsible for any injury, illness, death, loss, loss of enjoyment, damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following :-

a)      the fault of the person(s) affected or any member(s) of their party or,

b)      The fault of a third party not connected with the provision of your booking which neither,

Euro Resort Investments Ltd nor the property owner/other supplier (as applicable) could have predicted or avoided,

c)       ‘Force majeure’. In these booking conditions ‘force majeure’ means any event which we, the property owners or other supplier(s) of the service(s) in question could not, even with all due care and dillegence, foresee or avoid. Such events may include, but are not limited to; adverse weather conditions, water restrictions, war, threat of war, civil strife, industrial action, natural or nuclear disaster, fire, epidemics, terrorism, Acts of God, closure of ports, governmental action and all other events outside our/their control.

d)      Euro Resort Investments Ltd cannot accept responsibility for any services which do not form part of your contract. This includes, for example, any additional services or facilities which the property owner/supplier of the services in question agrees to provide for you where the services or facilities are not advertised in our website and we have not agreed to arrange them.  A full list of all passenger names and ages must be provided at the time of booking. We regret that we, the property owners and other service providers cannot accept liability or pay any compensation where the performance or prompt performance of our respective contractual obligations is prevented or affected by, or you otherwise suffer any damage or loss as a result of ‘force majeure’.

13.  Insurance, Damages, Security Premiums & Your Behaviour

You are recommended to take up personal Insurance before travelling to Malta. It is your responsibility to ensure that the insurance cover that you purchase is adequate for your particular needs and you should be covered for accidental damage to the property you booked through us as well as personal liability for all travellers in your party. Euro Resort Investments Ltd will not be held responsible  for any claims arising during your holiday in the Maltese Islands and we reserve the right to request proof of your insurance at any time. You may be required to check and sign an inventory on your arrival at the property. If at this time you discover that anything is missing or damaged then this must be reported to the owner/keyholder immediately otherwise it will be presumed that the damage/loss was caused by you and a charge will be made to you. In the event of any damage, breakages, losses, additional cleaning or other costs including supplements for any additional guests not previously notified to us, charges may be made by the owner/keyholder on site or by ourselves. We and the owner reserve the right to pursue you for any costs relating to a property left excessively dirty, and any breakages or damage to the material structure of the property. Certain bookings may be subject to a refundable security deposit and/or breakage deposit. If you have not caused any damage and/or breakages, the security deposit will be returned to you prior to your departure from the property.  When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the accommodation owner or manager or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us together with any legal costs as a result of your actions. We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behave in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we or any person in authority are entitled, without prior notice, to terminate your booking at the property or hotel prior to its expiry. In this situation, you or the responsible person(s) in your party will be required to leave the property or other service. We will have no further responsibility toward such person(s) including any alternative accommodation arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. The Quality of the Property/ies  advertised on this website are classified as standard Holiday Accommodation and is/are to be used solely for Holiday Accommodation purposes and for the number of persons and nights specified in booking voucher issued by us & under no circumstances may the Private Self Catering Property accommodate pets or be used  for any commercial activity, large social gathering of any nature, party or disco unless specifically accepted by Euro Resort Investments Ltd in writing. Failure to use the Property for any purpose other than Holiday Accommodation may lead to immediate cancellation of your stay and you may be asked to leave the property immediately without any right to claim a refund and we will have no further responsibility towards you including any alternative accommodation arrangements. On departure clients are expected to remove all their personal items including all foodstuffs, empty fridges/freezers, empty all bins, empty dishwasher and filter, flush toilets, wash up and put away all used kitchen equipment, return all items to their original positions, wipe surfaces, sweep floors and dispose of all household rubbish at the designated disposal point. The property must be left as clean as you would expect to find it. Failure to do so will incur costs to you. You must leave enough time at the end of your stay for the owner/keyholder to conduct an inspection of the property in your presence. If you do not allow this and any damage, breakages, losses, etc are found after your departure it will be presumed that these have been caused by you and you may be charged.

14.  Private Property Check In & Check Out Policy

You must arrive at the booked property between 2pm and 8pm (Check-In) and depart by 10am (Check-Out). If you arrive later than 8pm you may not be able to access your property and will have to make alternative accommodation arrangements until the following day for which you will be responsible for any resulting costs. If this is the case please ensure that  you inform us at least 48 hours beforehand so that we will do our best to avoid that you make alternative arrangements. 

15.  Private Property Pay Per Use Services

Certain properties advertised on this website may offer “pay per use” services which may include, but are not limited to; Telephone, Air Conditioning, Internet, Electricity & Water Consumption. This is usually detailed on the relevant advertised property page, however we recommend that you ask our reservations department about “pay per use” services in the property in question prior to making your booking.

16.  Cancellation Policy

            Should you or any other member of your party need to cancel your booking, cancellation    charges will be levied and will be payable as detailed below.  Please note, cancellations can only be accepted from the party leader, in writing and sent to our office by Fax or on email. The cancellation charge is calculated from the date and time we receive written notification and is applicable as follows:-

Any requests for cancellations  must be received in writing between Monday to Friday from 0900hrs to 1700hrs (CET). Any requests for cancellations that are received on Friday after 1700hrs (CET), all day on Saturdays, or all day on Sundays will be deemed not to have been received by Euro Resort Investments Ltd until the next working day.

17.  Changes or Modification in Booking Policy

    Should you or any other member of your party need to change or modify the dates or number of persons relating to the booked property, you may do so subject to availability. If it is possible for us to make the amendment we will charge the administration fees detailed below as well as any applicable increase in the price if the amendments relates to a change of date which falls into a higher pricing season or an increase in number of persons booked. Please note, changes may only be accepted from the party leader, in writing and sent to our office by Fax or on email. The administration fees are calculated from the date and time we receive written notification and is applicable as follows:-

Please note that if you require to change the property you booked to another property then the cancellation policy set out in paragraph 16 will apply.

Any requests for changes or modifications to your booking  must be received in writing/by telephone between Monday to Friday from 0900hrs to 1700hrs (CET). Any requests for changes or modifications to your booking that are received on Friday after 1700hrs (CET), all day on Saturdays, or all day on Sundays will be deemed not to have been received by Euro Resort Investments Ltd until the next working day.

18.  Travel Documents

You are responsible for your party’s passports, insurance documents, or Entry Visa To Malta if this is required

19.  Applicable Law & Jurisdiction

This is a Maltese Website and is subject to the Laws of the Republic Of Malta, and all disputes are subject to the exclusive jurisdiction of the Courts of Justice Of Malta.

20.  In Case Of Difficulty

In case of difficulty interpreting these Terms & Conditions you may contact us on Telephone Number 00356 21 378781, by Fax on 00356 21 386546  or via Email on